Frequently Asked Questions (FAQs)
Where do you currently ship to?
We currently ship to the UK, Europe and USA. We are working on expanding the countries we ship to.
How long does shipping take and what are the fees?
UK Shipping:
Royal Mail standard - 3-5 working days - £3.52
Royal Mail Expedited - 1-3 working days - £4.59
Europe/USA Shipping:
International Tracked - 3-17 working days - £9.97
Please note any customs or duty taxes are payable by the customer
Please email hello@cgoflondon.com if you have any further shipping queries.
Who is liable for customs duty and import taxes?
The customer is liable for any customs duty or import taxes incurred by orders received in all circumstances.
How do I track my order?
All of our parcels are shipped with Royal Mail or Evri postage services. For international orders, your parcel will be handed over to your local postal company for delivery.
If you choose delivery options that include tracking then you will receive your tracking number by email after your order has been dispatched.
All international parcels can be tracked through your local postal company’s website once they have reached your country.
If you have any issues tracking your parcel please email hello@cgoflondon.com
What is CG OF LONDON's returns and refunds policy?
Please click here to see our refund policy.
How do I change or cancel my order?
Once an order is placed, we are unable to cancel, change any order information or shipping addresses. Please make sure all your information is correct prior to your purchase.
Please make sure you have read our Returns & Refunds Policy before proceeding.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@cardgeniestore.com to ensure you provided the correct email during checkout.
What currency is used on the CG OF LONDON's website?
All orders on CG OF LONDON are processed in GBP.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, CG OF LONDON process all orders in GBP. While the content of your cart will be displayed in your local currency, you will checkout using GBP at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number if the shipping option chosen includes tracking.